HOW DOES THE EXCELLENT COMPANY DIFFER?
Excellence means to understand our purpose, to strive to be better then our organization was yesterday and to bring to our customers a real additional value. Across the world there are being used different management models and tools based on this philosophy, but in Europe the most widely known is the European model, the EFQM Model. From the same “family” is comming the “Lean” or “Six sigma”, which are more widely known.
EFQM Award winning companies were in various researches proven as the companies with much higher economic results (e.g. Return on Investment, profit margins) compared to average organisations with some indicators, such as profit per employee or turnover per employee, are even 75% higher than the average. Of similar importance are non-economic results, where companies implementing EFQM Excellence model reach very high levels of satisfaction among customers, society and employees, with highly satisfied employees delivering exceptional productivity up to 82 % higher than the in the average company. Sustainable and continuous growth of all types of companies can be ensured by following excellence principles in strategy, leadership, people, processes and resources that are linked and developed by all people involved. Be sure that EFQM Model, when used the propper way, is not “another quality management tool”, just complicating already complicated, but it is the whole organization management tool which helps to see “the big picture”, to structure the organization well, to clean up processes, to get rid off unneeded papers/documents and develop a culture of trust and cooperation within the whole organization.
5 EASY STEPS TO IMPLEMENT ORGANISATIONAL EXCELLENCE IN YOUR ORGANISATION
Your pathway to excellence can be safe and easy!
IT' S NEVER TOO LATE TO BECOME EXCELLENT...
To become strong and successful your organisation has to find the spirit of excellence to be always a bit better than you are today. EFQM Model helps you to do this in the structured direction focusing on areas that matter to you directly and not just giving some generic ideas about „ideal organisations”.
BUSINESS EXCELLENCE VOCABULARY
Essentials to know
is a not-for-profit membership foundation in Brussels, established in 1989 to increase the competitiveness of the European economy. The initial impetus for forming EFQM was a response to the work of W. Edwards Deming and the development of the concepts of Total Quality Management.
The EFQM Model is a non-prescriptive framework for organizational management systems, promoted by EFQM and designed for helping organizations in their drive towards being more competitive. The Model is regularly reviewed and refined: the last update was published in 2020.
Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other industries. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful.This then allows organizations to develop plans on how to make improvements or adapt specific best practices, usually with the aim of increasing some aspect of performance.
Is a training or development process via which an individual is supported while achieving a specific personal or professional competence result or goal. The individual receiving coaching may be referred to as coachee. Occasionally, the term coaching may be applied to an informal relationship between two individuals where one has greater experience and expertise than the other and offers advice and guidance as the other goes through a learning process, but coaching differs from mentoring by focusing upon competence specifics, as opposed to general overall development.
The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation.